Tidio

Live chat and AI chatbot for WordPress — Lyro qualifies B2B leads 24/7 without a live agent.

Lead Conversion saas

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At a glance

Best for
small-b2b-sites, independent-builders, agencies
Type
saas
Pricing
freemium
Main use case
Always-on AI chatbot lead qualification for B2B WordPress sites without full-time sales chat staffing.
Workflow stage
Lead Conversion

Details

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Overview

Tidio is a live chat and AI chatbot platform with a WordPress plugin that combines real-time chat, automated chatbot conversations, and email marketing in a single, affordable interface. Its AI chatbot (Lyro) handles common visitor questions automatically — qualifying leads, answering FAQs, and capturing contact details without requiring a human agent to be online. Tidio’s free tier includes unlimited live chat conversations and up to 50 chatbot conversations per month — significantly more capable than most freemium live chat options. For B2B sites where sales teams cannot staff real-time chat, Lyro provides always-on lead capture and qualification. Paid plans start at $29/month.

Key features

  • Lyro AI chatbot u2014 trained on website content to answer visitor questions automatically
  • Unlimited live chat conversations on the free plan
  • Lead capture through chat with CRM routing
  • Email marketing module for follow-up sequences
  • Visitor analytics showing browsing behaviour before and during chat
  • Integration with Shopify, WooCommerce, HubSpot, and Mailchimp

Common use cases

  • B2B company using Lyro to qualify website visitors and capture leads during off-hours
  • Small B2B team replacing a live chat agent with an AI chatbot to handle common pre-sales questions
  • Agency adding chat lead capture to a client WordPress site without staffing overhead

Why it matters for B2B

Most B2B companies cannot staff live chat 24 hours a day — prospects who visit outside business hours encounter an offline chat widget and leave without converting. Tidio's Lyro AI chatbot handles these off-hours visits automatically, answering common pre-sales questions, qualifying the visitor's need, and capturing contact details for a follow-up. This converts a proportion of previously lost off-hours traffic into qualified leads without increasing headcount.

Pros

  • Lyro AI chatbot provides always-on lead qualification without live agent staffing
  • Generous free plan with unlimited live chat and 50 chatbot conversations per month
  • Simple setup u2014 WordPress plugin with no complex configuration required

Limitations

  • Lyro AI chatbot quality depends on the quality of training content provided
  • Advanced chatbot flows and higher conversation limits require paid plans
  • Less powerful than dedicated enterprise chatbot platforms for complex multi-step qualification flows